Always. Our support team photos are on our Meet Us page. We’re pet parents first, support specialists second.

Within 24 hours: yes, via your order portal.

After 24 hours: contact us immediately—we may catch it before production.

Yes.For cloning services, we offer custom 6-month plans.

We’re transparent: 95% for canines, 92% for felines.

Yes, we offer virtual tours monthly and limited in-person visits.

Gentle brushing with a soft toothbrush. Never wash.

We use museum-grade, UV-resistant dyes. Expect slight, beautiful aging like vintage leather.

We’re so sorry. Email photos to care@mypetmemory.com, and we’ll overnight a replacement.