Returns, Repairs & Guarantees
Our 100% Memory Satisfaction Guarantee
If your piece doesn’t feel right—emotionally or physically—we’ll make it right.
Returns & Exchanges
• 60-Day Return Window: Because grief has its own timeline
• Free Return Shipping: We’ll email you a prepaid label
• No Questions Asked: Just tell us how we can better serve you
• Exchange Priority: New piece ships before we receive the return
Lifetime Repair Promise
• Normal wear & tear: Free repairs for life
• Accidental damage: 50% off repair costs
• Sentimental restoration: When pieces need refreshing after years of love
• Repair Timeline: Typically 2-3 weeks, rush available